Privacy Policy

Welcome to the website of Rapha's Counseling. We are committed to protecting the privacy and confidentiality of our clients and website visitors. This Privacy Policy outlines how we collect, use, and protect your personal and protected health information, both through this website and in the course of providing our therapeutic services. By using this website, you agree to the terms of this Privacy Policy.

1. Information we collect

A. Website visitors

• Log data: your IP address, browser type, operating system, and the pages you visit. We use this to analyze traffic, improve functionality, and ensure security.
• Cookies: small data files stored on your device to enhance your browsing experience. You can disable cookies in your browser settings, though some features may not function properly.
• Contact form submissions: your name, email address, phone number, and message, used solely to respond to your inquiry.

B. Clients and prospective clients

• Contact information: name, address, phone number, and email.
• Demographic information: date of birth, age, gender, and other relevant personal characteristics.
• Health and medical information: presenting issues, health history, diagnoses, treatment plans, and session notes.
• Billing and insurance information: insurance provider, policy number, and billing details.
• Other information you choose to share during your therapeutic journey.

2. How we use your information

• To provide therapeutic services: delivering high-quality, personalized care.
• To communicate with you: scheduling appointments, sending reminders, and responding to inquiries.
• For billing and administration: processing payments, filing insurance claims, and managing your client file.
• To improve our website: analyzing trends and enhancing the user experience.
• Legal and ethical obligations: complying with laws, ethical guidelines, and professional standards.

3. Confidentiality and disclosure of protected health information

Your information will not be disclosed to anyone without your written consent, with the following exceptions as permitted or required by law:

• Duty to warn and protect: if we believe there is a clear and imminent danger to yourself or others, we are obligated to take steps to ensure safety, which may include disclosing information to relevant authorities.
• Abuse and neglect: we are mandated reporters for suspected or actual abuse or neglect of a child, elderly person, or disabled person.
• Court orders: a valid court order or subpoena may require disclosure of records.
• Supervision and consultation: we may consult other professionals to improve care, with all identifying information removed.
• Billing and insurance: limited information may be shared with your insurance provider to process claims.

4. Your rights regarding your information

• Access your records: request a copy in writing and we will provide it in a timely manner.
• Request an amendment if you believe your records contain incorrect information.
• Request confidential communications in a specific way or at a specific location.
• Request a restriction on how certain information is used or disclosed. We will carefully consider every request, though we are not required to agree to all of them.
• File a complaint with our office or with the relevant government body if you believe your privacy rights have been violated.

5. Data security

We take reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, use, or disclosure, including passwords, firewalls, and encryption for digital records, and locked, secure storage for physical records.

6. Third-party links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content and encourage you to review their policies.

7. Changes to this policy

We may update this Privacy Policy at any time. Changes will be posted on this page with an updated date.

8. Contact us

Questions or concerns? Call or WhatsApp +599 416 7333 or email galemarieblades@gmail.com.